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9-1-1 PSAP
PUBLIC SAFETY ANSWERING POINT
WHAT
IS 9-1-1?
9-1-1 is a three-digit telephone number
that you can call 24 hours a day for police, fire
or emergency medical services.
According to nationwide
statistics, it can take up to 2 1/2 minutes to
find your telephone directory and another 30
seconds to locate the correct number. In an
emergency, 3 minutes is a long time, time that
can be saved by remembering to call 9-1-1.
WHEN
TO CALL 9-1-1
9-1-1 is to be used for emergencies only.
If you believe that you or someone else is in
immediate danger or there is threat to property
call 9-1-1.
WHEN
NOT TO CALL 9-1-1
To request general
information
to obtain weather reports
to ask for directions
for keys locked in a
vehicle (unless someone is inside)
to report power outages
or water repairs
WHAT
DO I NEED TO DO WHEN I USE 9-1-1
9-1-1 is only a telephone number. Quick
response depends on the important information
that you provide. The 9-1-1 Telecommunicator will
ask you a series of question. Remain calm and be
prepared to provide the following information:
Where is your emergency -
yes, your name, address, and phone number
does appear on the computer terminal when
you call 9-1-1. This information must be
verified for your sake and that of the
patient (There is the possibility that
the information provided has an error).
What is the emergency.
What is the telephone
number you are calling from (this is
needed in case the connection would be
lost or the responding unit is unable to
locate you, we can recontact you.
If you are calling for a
medical emergency be prepared to provide the
following additional information.
What is wrong with the
patient.
What is the age of the
patient - age is one determining factor
for type of response and type of
treatment (example: an infant choking
would require a different method of
treatment than the older patient)
What is the gender of the
patient - gender is an important factor
in determining type of treatment and
response
Is the patient conscious
Is the patient breathing
HELPFUL TIPS
1. Post your address, phone number and the
closest intersection to your home by each
telephone for anyone (baby-sitter, friend,
visitor and family members) to be able to give
the vital information needed for quick response.
2. Be sure your house number is visible from the
street or clearly posted where your driveway
joins the main road.
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